I had the chance to listen to some of the eleders in various meetings and during the course of such meetings, i heard came across one anecdote that had left a deep impression on me.
It seems one of our students expressed concern over the politics in various samithis and the in-fighting going on, when he was being briefed about the need to join the organisation and infuse the values that he had learnt. The elder listened to him very patiently and at the end, made a small comment- " Yes! what you have observed is right! Our generation was not blessed with the opportunity oof listening and being guided by the Avatar of the age- Bhagawan Sri Sathya Sai Baba. Whereas you have been blessed by Swami and have been guided at various stages in your life. It is time that YOU make a change in these so called muddy waters!"
We keep hearing of instances at work place wherepeople become upset as their colleagues do not behave as had been expected! This is because of the fact that one started using the head to resolve issues instead of the heart!
The values and the teachings of Swami have always been to strengthen our heart- moral fibre, etc.In fact, HIS mission statement is (permit me to coin the terminology here)- "..to set right the wicked and not to punish or destroy..." So, when in a situation that demands our presence, it IS heart that has to be used and NOT head....if the best in us has to come out!
Many a management guru would comment saying," one must empathise before making a decision either in favour or against..."
The "heart" has no bias. It is pure love. One can depend on it to deliver justice. The heart understands the circumstancces under which the person had reacted the way he did and so, would address the situation that started the issue and not try to reslove the issue per se.
The expressions vary..but, i am surre the "Heart" would understand!